Privacy Policy - Africa Food Distribution
Privacy Policy

Privacy Policy

AFRICA FOOD DISTRIBUTION SA (AFD) is committed to protecting the privacy of users of this website (the “Site") and will do everything in its power to ensure that the personal data of users is treated with respect for their fundamental rights and freedoms as well as their personal dignity, in particular with regard to confidentiality. AFD has compiled this privacy policy to provide you with a brief understanding of how we will collect, use, share and secure personal data about you. It also describes the choices you have regarding use, access, and rectification of Personal Data about you. We may ask users to provide us with certain personal information in order to provide our services. Therefore, we would like to explain to you the procedures and the way in which we process the data that you communicate to us. This Privacy Policy will also provide you with all the information allowing you to give your consent to the processing of your personal data in explicit and informed terms, where applicable. As a general rule, all information and data that you provide to us, or that we otherwise collect, in connection with the Site, will be used by AFD in accordance with Regulation (EU) 2016/679 (“GDPR”). This means, in particular, that any processing of personal data carried out by AFD will respect the principles of legality, loyalty, transparency, purpose restriction, storage limitation, minimization of data, accuracy, integrity and confidentiality.

Responsible for treatment

The person responsible for all operations relating to the processing of personal data carried out is AFD, whose registered office is in Cameroon, Douala – Rue de l'Udéac, BP 4157.

What information about you do we collect?

When you use the Website and, in particular, when you provide information and download files from the Site for the purpose of accessing the services of the Site, AFD may collect and process information about you as an individual and allowing you to be identified, whether directly or by means of additional information. (“Personal data”). This information may be collected by AFD both when you choose to provide it (for example for any request for services offered by AFD on the Site) or simply by analyzing your behavior on the Website.

Data voluntarily provided by users

When creating an account on the Website, you will be asked to fill in certain personal data such as contact information (e.g. your name, email address, telephone number, country of residence and physical address) and marketing preferences, for purposes mentioned below. If the Website allows you to register through your personal profile of a social network (Social Login) with your prior and revocable consent, we will be able to access the same restricted information included in this profile such as your name, age, position, preferences, interests, contacts and photos.

Navigation data

The operation of Website, as is customary for any Internet site, involves, in the course of routine activities, the establishment of computer software and systems that collect information about users of the Website  whose transmission is done automatically when using Internet communication protocols. Although AFD does not collect this information with the aim of associating it with specific users, it is possible that, by its nature and through the processing and association with additional information held by third parties, this data makes it possible to identify the user, whether directly through this information or by using other data collected. As such, this information should be considered personal data. This information includes various parameters related to your operating system and your computer environment, including your IP address, location (country), the domain names of your computer, the URI (Uniform Resource Identifier) ​​addresses of the resources you have requested on the Website, the number of requests made, information about your activities on our Website (for example, pages visited, articles viewed), the method used to submit your requests to the server, the size of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (sent successfully , error etc.), information about the device (e.g. your computer, tablet or smartphone) that you use to access our Website etc., by means of cookies and other technologies providing this tracking. Said data must only be used by AFD for anonymous statistical purposes related to the use of the Website, without however associating them with any user identifier, to guarantee its proper functioning and identify any defect and/or abuse of the Website. This data may be used to ascertain responsibility in the event of computer crimes committed against the Website.

Processing activities

The processing of data must be carried out in accordance with said procedures as well as with said technical and electronic means, which are able to protect the confidentiality and security of the data. Said processing consists of collecting, saving, organizing, storing, consulting, processing, modifying, selecting, retrieving, aligning, using, associating, blocking, communicating, transmitting, erasing and destroying data, including the combination of two or more of the said activities.

Why do we process this information? Purposes of processing and legal bases

AFD intends to use your personal data collected via the Site, for the following purposes:
  • Provide answers or services that you request, including the creation of an account, to receive information from AFD and to send you alerts in the form of push notifications; verify your identity and help you, in case of loss or forgetting of your identifiers linked to any AFD registration service; to allow you to create and manage a registered user profile, to process transactions and registrations that you request, to contact you when necessary and to respond to your questions and requests, including e-mails; and provide you with any other service you may request to send you newsletters to which you have subscribed as a type of service (containing only informational content); complete purchase orders and deliver products purchased on the Site and deliver any other services you may request (“Delivery of the Service”) No consent is required for the processing of data for the aforementioned purposes since said processing is necessary for the provision of the services requested and, therefore, for the execution of the contract of which you are a party or for the implementation of the measures you have requested before entering into an agreement (GDPR art. 6, 1b). It is not mandatory that you provide AFD with your personal data for these purposes; however, in the absence of these, AFD will not be able to provide you with any service.
  • For marketing, promotional and advertising purposes, including direct marketing activities, as well as surveys, research, statistics or market research, by email, SMS, push notifications, pop-up banners, instant messaging, telephone calls by operator , the AFD pages on social networks, concerning AFD products and services (“Marketing”), and to send you offers, promotions and other information about our products and services. Processing for these purposes is based on your consent. You are never required to give AFD your consent to process your personal data for these purposes. If you choose not to do so, there will be no consequences (in the event of a lack of consent, you will no longer be able to receive commercial communications from AFD). You have the right to withdraw your consent at any time.
  • For future marketing, promotional and advertising purposes, by sending you marketing emails about products and services provided by AFD that are the same or similar to those you have previously requested using the Site (“soft-spam”). The processing for the aforementioned purposes is based on AFD's legitimate interest in sending you marketing e-mails about products and services provided by AFD and which are identical or similar to those you have previously purchased on the Website. You have the ability to block these communications. If you choose to no longer receive them, this will have no consequences (you will no longer be able, however, to receive commercial communications from AFD). To oppose this, simply click on the unsubscribe link at the bottom of said communications.
  • To create your user profile (aggregated and/or individual profiles) on our Site, by collecting and analyzing information about the preferences you select and the choices you make Website as well as your general activities on the Website, through the use of profiling cookies (“Profiling”). This information will be used to personalize the Services provided through the Site, if possible, according to your preferences and choices, as well as to offer you information and advertisements appropriate to you and your interests, to offer you personalized, to provide you with information about other sites/services that AFD believes may be of interest to you. All the algorithms involved in this processing are regularly tested in order to guarantee fair processing and monitoring. The processing for this purpose is based on your consent, collected through banners, pop-ups and cookies and/or a specific checkbox. It is never compulsory for you to give your consent to AFD in order to process your personal data for the said purpose. If you choose not to give it, there will be no consequences (in case of lack of consent, you will not be able to benefit from an optimized personalized user experience on the Website). You have the option of withdrawing your consent at any time, either by modifying the parameters of your device or by contacting AFD at the aforementioned address.
  • In compliance with laws that require AFD to collect and/or further process certain personal data, including contest rules in the event that users participate in contests or prizes on our Website ( "Compliance”). When you provide personal data to AFD , AFD must process it in accordance with the laws in force, which may include the retention or reporting of your personal data to official authorities in order to comply with legal, customs and tax obligations. No consent is required for the processing of data related to said purpose as said processing is necessary to comply with the legal obligation (GDPR art. 6, 1a).
  • In order to prevent and detect any misuse of the Site, or any fraudulent activity carried out through the Site (“Misuse/Fraud”). Processing for this purpose is necessary to safeguard legitimate interests with a view to preventing and detecting fraudulent activities or misuse of the Site (for potentially criminal purposes).
  • In order to analyze and improve the delivery of our services, the Site, to evaluate the effectiveness of AFD's services and marketing activities, to conduct demographic and statistical analyzes on AFD's institutional clients and registered users (“Analytical data”). The processing for this purpose is necessary to safeguard the legitimate interests of AFD in order to develop and administer the Site and then to improve the services provided by the Site.
Users are not asked to provide their personal data to browse the public pages of the Website. The provision of personal data for the aforementioned purposes is optional, however in the absence of the required data (clearly indicated as such in the registration form, as the case may be), users will be unable to complete the procedure. registration or to use the related services.

Who will be able to access your personal data?

As part of its activities and for the aforementioned purposes, your personal data will be shared with the following entities (“Recipients”):
  • other companies within the Beetle Heritage Holding Group for internal administrative purposes; and
  • duly appointed data controllers, providing specific processing or ancillary services (for example: data storage, sending messages on our behalf, web hosting, management of competitions, customer service, IT services concerning the operation from Website and e-mailing) in the name of and on the instructions of AFD, whose data protection expiry date has been verified by AFD before concluding the agreement required for data processing. The complete and updated list of designated processing subcontractors, which may include other AFD Group companies, is available from our Data Protection Officer;
  • Authorized persons chosen by AFD to process your personal data necessary for the performance of activities strictly related to the provision of services through the Website (for example: the technical maintenance of network equipment and electronic communication networks), which are subject to confidentiality obligations or subject to an appropriate legal obligation in terms of confidentiality (for example AFD employees);
  • Public authorities, institutions and bodies, in accordance with the law in force or the binding decisions of said authorities, institutions and bodies. We may also disclose Personal Data about you when we believe in good faith that disclosing it is necessary to protect your safety and the safety of others, investigate fraud, or respond to an administrative request.
Personal data must not be disclosed or transmitted to third parties, except in the case of extraordinary transactions, when the personal data may be brought or transferred to third party beneficiaries or takers/purchasers.

Data transmission

Personal data may be transmitted to other countries of the European Union where the premises or servers of AFD or any of one of its suppliers are located. Personal data must not be transmitted outside the territory of the European Union.

Security of personal data

All personal data collected and processed through the Website will be stored and processed in such a way as to minimize the risk of destruction, loss (including accidental loss), unauthorized access/use or use incompatible with the initial purpose for which the data was collected. This activity is ensured thanks to the security and organizational measures put in place by AFD.

Retention of personal data

As a general rule, AFD will only keep your personal data for the time strictly necessary to fulfill the purpose for which it was collected:
  • personal data processed for the Service delivery will be kept by AFD for the time strictly necessary to fulfill the said purposes. the information will, however, be kept longer if it is useful for us to file any complaint about the services or to protect the interests of AFD in the event of a possible liability related to the Provision of services .
  • personal data processed for activities of Marketing et Profiling will be kept by AFD from the moment you have given your consent until the latter is withdrawn. In the event of non-withdrawal of consent, you will be asked to renew it at regular intervals every 24 months. Once the consent is withdrawn (or not given, following a request for renewal), the personal data will no longer be used for these purposes. However, they may still be retained by AFD in order to protect AFD's interests in the event of any liability related to this processing. the personal data processed for the soft-spam will be retained by AFD from the time you provide them to AFD until you object to this processing. In the event of an objection, the personal data will no longer be used for these purposes. However, they may still be retained by AFD, in particular with a view to protecting AFD's interests in the event of possible liability related to this processing.
  • The personal data processed for the Compliance will be kept by AFD for a period in accordance with the specific legal obligations for the processing of personal data.
  • Personal data to prevent Misuse/Fraud et Analytical data  will be kept by AFD for the duration strictly necessary to achieve the purposes for which they were collected.
After this period, all data must be erased or anonymized, except for data that the law requires us to keep longer.

Modifications

This privacy policy came into effect on October 1, 31, 2018. Last modification November 2018. AFD reserves the right to partially or fully modify this privacy policy, or simply to update its content, for example, to comply with the new regulations in force. AFD will notify you of material changes by means of a notice published on this Website before such amendment comes into force. AFD therefore invites you to regularly consult this Privacy Policy in order to read the latest updated version of the Privacy Policy, to stay constantly informed about how AFD collects and uses personal data.